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WHATEVER. WHENEVER.
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Web customers expect great customer service 24 hours a day. It’s critical to generating repeat business and it’s simply a must-have if you want to compete on the web. We know you don’t want to sit by the phone 24 hours a day, so we’ve developed one of the most well rounded Response Centers for e-businesses. Our high-volume call center boasts an average wait of only 7 seconds prior to reaching a live agent.
Our highly educated and motivated staff of customer service representatives resolves 99% of customer service issues within a 2.5 minute phone conversation, a 15 minute response time to an e-mail, or immediate communication via a live online chat. Each customer service agent receives 30 days of training before they answer their first call and ongoing training is part of our success story. Our state-of-the-art telecommunication system tracks agent performance in real-time.
Additionally, our representatives will summarize your customer service activity. You will receive reports that describe the nature of the calls, the time of the calls, and this will, in turn, give you important insight into understanding your customers.
And finally, Jettis ensures security by performing a background check on all customer service agents. Your customers’ personal and financial data is handled with the utmost confidentiality and care. |
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Credit Card Processing
24x7 Call Center
